Refund Policy
At Sylara Lumen Studio LLC, we take great pride in the quality of our products and the satisfaction of our customers. Please review our refund policy below:
Digital Products
All digital download purchases (including eBooks, journals, templates, and printables) are non-refundable. Due to the nature of digital content, all sales are final and we do not offer returns, exchanges, or cancellations once your purchase has been completed.
If you experience any issues accessing or downloading your files, please contact us at [your support email] and we’ll be happy to assist you.
Amazon Orders
If you purchased one of our physical products (such as printed books or journals) via Amazon, your order is covered under Amazon’s Return and Refund Policy. For questions about returns or exchanges for those purchases, please visit your Amazon account or contact Amazon customer service directly.
Physical Products (Non-Amazon Orders)
If you ordered a physical product directly from our site (excluding Amazon), we accept returns on unused and undamaged items within 14 days of delivery. To initiate a return, please email us at [your support email] with your order number and reason for return.
Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Refunds will be issued once the returned item has been received and inspected.