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Shipping Policy

Effective Date: May 19, 2025
Last Updated: May 19, 20205

At Sylara Lumen Studio, we’re committed to delivering your order as efficiently and safely as possible. Please review the following Shipping Policy for details on how we handle the processing and shipment of physical products shipped directly through us (This excludes third party shipping such as through Amazon, Etsy, etc as there are separate shipping policies. Please be aware of the third-party's shipping policy).

Order Processing Time

  • All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your confirmation email.

  • You will receive another notification when your order has shipped.

  • During high-volume periods (such as holiday seasons or product launches), processing times may be extended slightly.

Domestic Shipping (U.S. Orders)

  • We currently ship within the United States via the most reliable carriers (e.g., USPS, UPS, or FedEx), depending on your location and product type.

  • Estimated Shipping Time:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Flat Rate Shipping: May be offered on selected products

  • Shipping Cost:

  • Calculated at checkout based on product weight, shipping destination, and selected method.

  • Free shipping may be offered on certain products or during promotional periods.

International Shipping

We do offer international shipping to select countries.

  • Estimated International Delivery Time:

  • Standard International: 7–21 business days (depending on the destination and customs clearance times)

  • Shipping Cost:

  • Calculated at checkout based on destination country, weight, and carrier.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Please note: We are not responsible for delays caused by customs processes in your country.

Potential Shipping Delays

We strive to meet all estimated delivery windows. However, delays may occur due to:

  • Carrier service interruptions

  • Natural disasters or weather conditions

  • Supply chain disruptions

  • High seasonal volumes

  • Customs processing (for international orders)

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We appreciate your patience during such instances and will keep you informed of any significant delays.

Lost, Stolen, or Damaged Packages

  • If your package is lost or significantly delayed, please contact us within 7 days of the estimated delivery date at [your email address].

  • If your order arrives damaged, please send us an email with photos of the damage and your order number. We will do our best to resolve the issue promptly.​

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Please ensure your shipping information is correct at checkout. We are not responsible for lost or misdelivered packages due to incorrect address entry.

Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your shipment directly through the carrier’s website.

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